[Resolved] akrynn's Report

[akrynn]

Username: akrynn

Your name in game: akrynn

Your steam name: shadowschild

Your discord name: akrynn

What are server was this? ase the island

Tribe Name: que jump

Location (cords): .

Location of your Main Base: unknown

Dinos involved: everything

Players involved: akrynn

Names of any Tribe-mates that you trust to address your issue if you are offline:

Soul Terminal: (DID NOT ANSWER QUESTION)

Your normal hours that you play or will be available (with timezone please ie: EST/PST/Ect): EST after 5PM

Details: My entire base is gone. I am sure it was not 60 days yet. Am i mistaken or can someone let me know what happened.

Picture/File upload. (Not Required) (DID NOT ANSWER QUESTION)

 

[Drake]

Seems you got autodecayed a few days ago.

 

[akrynn]

So it seems like that was only 30 days (1/5-2/4). i recall on several occasions that David say supporters get 60 days, and up to 180 if they put in a ticket. I didn't need to put in a ticket. I was within the 60 days. Can you please confirm how many days it is supposed to be? I just lost over a years' worth of work. I'd hate to lose my progress on asa too.

 

[Drake]

Thats someting for David @David

 

[David]

So it seems like that was only 30 days (1/5-2/4). i recall on several occasions that David say supporters get 60 days, and up to 180 if they put in a ticket. I didn't need to put in a ticket. I was within the 60 days. Can you please confirm how many days it is supposed to be? I just lost over a years' worth of work. I'd hate to lose my progress on asa too.

I can get this resolved for you, I will need some more information from you. I don't seem to recall you being added to the supporter group on ASE, as I have no DM's with you which usually happen when setting up your supporter access ingame. I do see it on your roles in discord however, Please contact me so I can assist you in recovering some of your stuff, as you went over 30 days and it did wipe as intended but we can recover items for you.

 

[akrynn]

can get this resolved for you, I will need some more information from you. I don't seem to recall you being added to the supporter group on ASE, as I have no DM's with you which usually happen when setting up your supporter access ingame. I do see it on your roles in discord however, Please contact me so I can assist you in recovering some of your stuff, as you went over 30 days and it did wipe as intended but we can recover items for you.

I sent a DM to you. I am available most nights. And usually every weekend. I really appreciate the help.

 

[Drake]

@David Is this in progress?

 

[David]

Attempted to help player but latest save did not have their items.