Member Services Ticket #0035
Category: Ark Survival Evolved Report
Opened by: gracieeee8532
Claimed by: —
Opened at: 2026-03-23T21:52:48.435249+00:00
Closed at: 2026-04-10T15:48:00.903734+00:00
Discord Channel: https://discord.com/channels/197496530460999680/1485758237469966579
Transcript:[Mar 23, 2026 09:52 PM UTC] Tachikoma Bot#3756 (400402676405239818): Hey <@695712631964696586>! You opened **Ark Survival Evolved Report**.
Please post your details below so staff can help.
**ARK REPORT / SUPPORT REQUEST**
<@695712631964696586> opened a new **Ark Survival Evolved Report** ticket. <@144618229787131904> <@144618229787131904> <@375054317402456075> <@198579781795577856> <@529186184614903810> <@1000436857114468464>
Please copy/paste and fill this out:
**Your name in game:**
**Your steam name:**
**Your discord name:**
**What server was this?:**
**Tribe Name:**
**Location (cords):**
Type `CCC` in your in-game console and paste the output here (it will not return a result, but your location has been copied — paste with CTRL+V).
**Location of your Main Base:**
**Dinos involved:**
**Players involved:**
**Names of any Tribe-mates that you trust to address your issue if you are offline:**
**Your normal hours that you play / are available (include timezone like EST/PST/etc):**
**Details:**
[Mar 23, 2026 09:52 PM UTC] Tachikoma Bot#3756 (400402676405239818): **Ticket Controls:**
[Mar 23, 2026 09:54 PM UTC] gracieeee8532 (695712631964696586): Hi im sorry to make another ticket, but i was wondering if the servers are down? i was able to join for about 2 minutes but then i was kicked out, and now the server list isnt showing up at all for me or my friend? even the server list that shows all the servers on google wont load
[Mar 23, 2026 10:26 PM UTC] 1david25 (144618229787131904): We are working on resolving the ISP issue please be patient.
[Mar 23, 2026 10:28 PM UTC] gracieeee8532 (695712631964696586): No worries! Thank you for the response!
[Mar 23, 2026 10:51 PM UTC] 1david25 (144618229787131904): Can you see them now?
[Mar 23, 2026 11:05 PM UTC] gracieeee8532 (695712631964696586): Let me check!
[Mar 23, 2026 11:07 PM UTC] gracieeee8532 (695712631964696586): No I still don’t see them
[Mar 23, 2026 11:14 PM UTC] 1david25 (144618229787131904): <@695712631964696586> alright, I am narrowing down the issue, I am going to preform some testing and will get things back online asap.
[Mar 23, 2026 11:14 PM UTC] 1david25 (144618229787131904): this has been an ongoing issue for like a week that I am trying to finally kill
[Mar 23, 2026 11:15 PM UTC] gracieeee8532 (695712631964696586): No worries! I’m sure it’s not easy to run a big cluster like this! I hope you’re able to get it figured out, and thank you for keeping me updated! I appreciate it!
[Mar 24, 2026 03:04 AM UTC] 1david25 (144618229787131904): everything should be coming online
[Mar 24, 2026 03:04 AM UTC] 1david25 (144618229787131904): we had degrated performance because of some issues but they will be online
[Mar 24, 2026 04:24 AM UTC] 1david25 (144618229787131904): Let me know if you can get back in ill be around
[Mar 24, 2026 09:54 PM UTC] gracieeee8532 (695712631964696586): Hi! So far I was able to get in! It hasn’t crashed like it did before but I will keep you updated
[Mar 26, 2026 01:41 PM UTC] gracieeee8532 (695712631964696586): Okay update! So far I haven’t had many issues, but every once in a while it will kick me out but I believe that’s just Ark. I’ve had no issues transferring from map to map as well!
[Mar 26, 2026 02:17 PM UTC] 1david25 (144618229787131904): Awesome!
[Mar 26, 2026 02:17 PM UTC] 1david25 (144618229787131904): Glad to have you
[Mar 26, 2026 04:31 PM UTC] gracieeee8532 (695712631964696586): Thank you so much for your help!
[Mar 26, 2026 08:32 PM UTC] gracieeee8532 (695712631964696586): <@144618229787131904> I’m sorry to bother you, I thought the server was fine but the cluster just crashed again and is offline. I thought it was just doing the normal thing where it would kick me out and I could join back but I’m pretty sure the whole cluster just went down
[Mar 26, 2026 08:32 PM UTC] 1david25 (144618229787131904): Our ISP is working on the line.
[Mar 26, 2026 08:33 PM UTC] 1david25 (144618229787131904): We are actively trying to get an issue resolved and our ISP has not been kind to us.
[Mar 26, 2026 08:34 PM UTC] gracieeee8532 (695712631964696586): Okie dokie! No worries! I just wasn’t sure if yall were aware and I wanted to let you know! And I’m sure that’s annoying always having to deal with that. Again I’m sorry to bother you!
[Mar 26, 2026 08:34 PM UTC] 1david25 (144618229787131904): Comcast sucks
[Mar 26, 2026 08:55 PM UTC] gracieeee8532 (695712631964696586): I’ve heard Comcast isn’t great
[Mar 27, 2026 02:19 AM UTC] gracieeee8532 (695712631964696586): Hey, my friends and I were on the cluster and it said that the server was gonna shut down, I was just wondering how long it would be down for?
[Mar 27, 2026 02:19 AM UTC] baronvonscruff (155014049296285696): won't be too much longer
[Mar 27, 2026 02:20 AM UTC] gracieeee8532 (695712631964696586): Thank you so much! Can you please let me know when it’s safe for us to join back? I don’t wanna mess anything up
[Mar 27, 2026 02:20 AM UTC] baronvonscruff (155014049296285696): will do
[Mar 27, 2026 02:25 AM UTC] baronvonscruff (155014049296285696): <@695712631964696586> what server were you all on?
[Mar 27, 2026 02:28 AM UTC] gracieeee8532 (695712631964696586): Fjordur and Gen 2
[Mar 27, 2026 02:28 AM UTC] gracieeee8532 (695712631964696586): Two of us on Gen 2 and two on Fjordur
[Mar 27, 2026 02:28 AM UTC] baronvonscruff (155014049296285696): ok i'll make sure to boot those first
[Mar 27, 2026 02:29 AM UTC] gracieeee8532 (695712631964696586): Thank you so much!
[Mar 27, 2026 02:38 AM UTC] baronvonscruff (155014049296285696): booting the servers now, give them about 10-15 mins to fully boot
[Mar 27, 2026 02:39 AM UTC] gracieeee8532 (695712631964696586): Okie dokie!
[Mar 27, 2026 03:59 AM UTC] 1david25 (144618229787131904): We have scheduled maintenance on Saturday to help remove this issue. Its bandaided right now.
[Mar 28, 2026 06:11 PM UTC] gracieeee8532 (695712631964696586): Have yall already done your maintenance? I was gonna play some but If yall are doing maintenance soon then I won’t get on
[Mar 28, 2026 10:23 PM UTC] gracieeee8532 (695712631964696586): Hi I was wondering if I could get some help? I’m not sure what happened but I transferred over from Gen 2 and I don’t have my stuff and I spawned stuck on a rock?? All of my inventory is gone as well as my tames, and I’m stuck somewhere near my base
[Mar 28, 2026 10:26 PM UTC] gracieeee8532 (695712631964696586): I think I just haven’t fully loaded in yet? I tried restarting my game but it didn’t fix it. The only thing I have in my inventory is food, and I can’t even eat that, I can click the button but I won’t actually eat?
[Mar 28, 2026 10:26 PM UTC] gracieeee8532 (695712631964696586): But all of my stuff is gone?
[Mar 28, 2026 10:32 PM UTC] gracieeee8532 (695712631964696586): I’m on Fjordur, near the green obelisk around 15-75, but I’m stuck in a rock
[Mar 28, 2026 10:33 PM UTC] baronvonscruff (155014049296285696): type /download in the chat window
[Mar 28, 2026 10:34 PM UTC] gracieeee8532 (695712631964696586): That’s not working
[Mar 28, 2026 10:35 PM UTC] gracieeee8532 (695712631964696586): Even my stamina stat is frozen, it’s not going up
[Mar 28, 2026 10:36 PM UTC] gracieeee8532 (695712631964696586): I think the map is frozen or something
[Mar 28, 2026 10:36 PM UTC] baronvonscruff (155014049296285696): yeah i think something is going on with the server bc i can barely do anything on it myself
[Mar 28, 2026 10:36 PM UTC] gracieeee8532 (695712631964696586): Cause I can’t eat, I can’t download, my stats aren’t moving at all, all my stuff is gone, I’m stuck in a rock idk what’s going on
[Mar 28, 2026 10:37 PM UTC] gracieeee8532 (695712631964696586): I can look around but I can’t move
[Mar 28, 2026 10:37 PM UTC] gracieeee8532 (695712631964696586): I had a ton of metal on me that I was bringing back so that could be why I can’t move but nothing is in my inventory, everything is gone
[Mar 28, 2026 10:38 PM UTC] gracieeee8532 (695712631964696586): Like my stamina isn’t going back up, it’s stuck like this
[Mar 28, 2026 10:38 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7042.jpg — https://cdn.discordapp.com/attachme...c731907de868c2c0cb57db7549d122721ad55d354775&
[Mar 28, 2026 10:39 PM UTC] gracieeee8532 (695712631964696586): The live chat works tho??
[Mar 28, 2026 10:42 PM UTC] baronvonscruff (155014049296285696): yeah its weird like that lol, but i'm waiting on a response from david to check for any issues he may be working on
[Mar 28, 2026 10:45 PM UTC] gracieeee8532 (695712631964696586): Okie dokie thank you
[Mar 28, 2026 10:50 PM UTC] gracieeee8532 (695712631964696586): Okay something attacked me and knocked me out of the rock and then the server crashed
[Mar 28, 2026 10:51 PM UTC] baronvonscruff (155014049296285696): lol ok
[Mar 28, 2026 10:51 PM UTC] gracieeee8532 (695712631964696586): I’m gonna load in and see if I can download my stuff
[Mar 28, 2026 10:52 PM UTC] baronvonscruff (155014049296285696): ok let me know
[Mar 28, 2026 10:52 PM UTC] gracieeee8532 (695712631964696586): Will do!
[Mar 28, 2026 11:01 PM UTC] gracieeee8532 (695712631964696586): I still can’t download my stuff
[Mar 28, 2026 11:01 PM UTC] gracieeee8532 (695712631964696586): You said /download in the global channel right?
[Mar 28, 2026 11:04 PM UTC] baronvonscruff (155014049296285696): yeah
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): I might try to transfer back to gen 2 and see if maybe my stuff will come back
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): Cause the /download isn’t working
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): I just want my tames back
[Mar 28, 2026 11:04 PM UTC] baronvonscruff (155014049296285696): if going back to gen2 doesn't work then we'll have to get one of the admins to login and recover your stuff
[Mar 28, 2026 11:17 PM UTC] gracieeee8532 (695712631964696586): Sorry I crashed trying to to get into gen 2, I’m reloading the mods
[Mar 28, 2026 11:32 PM UTC] gracieeee8532 (695712631964696586): It’s kicked me out 3 times while trying to transfer to Gen 2
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): It either says this or something about an overload buffer
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7043.jpg — https://cdn.discordapp.com/attachme...fa3d7fdeaa1c44ae8ca8f4568c9f557d47e8171a58a1&
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): I’m gonna try one more time
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): Yeah it’s not letting me back in at all
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): It had me respawn but I was at the terminal??
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7044.jpg — https://cdn.discordapp.com/attachme...6e2e9dce555de07c4d06b8a9e79ce9d431bdb162ffab&
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): Then I got the white screen of death
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7045.jpg — https://cdn.discordapp.com/attachme...1e3ead4a335103949ecbb952a5d1b32ae3d75aad35a2&
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): and then it said this
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7046.jpg — https://cdn.discordapp.com/attachme...622e6ee5cab0da1b7a7270c577d581dab58c9798ed7b&
[Mar 28, 2026 11:43 PM UTC] gracieeee8532 (695712631964696586): This server hates me
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): Hey
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): I was asleep
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): Is this still an issue?
[Mar 29, 2026 01:44 AM UTC] gracieeee8532 (695712631964696586): I can check, just give be a few minutes!
[Mar 29, 2026 02:02 AM UTC] gracieeee8532 (695712631964696586): I was able to get back into Fjordur but my stuff is still missing, trying to see if I can get into Gen 2 and maybe my stuff will reload
[Mar 29, 2026 02:02 AM UTC] 1david25 (144618229787131904): we can replace your stuff
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): Yeah it kicked me out as soon as I tried to go to gen 2
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): It said I lost connection to host
[Mar 29, 2026 02:03 AM UTC] 1david25 (144618229787131904): one sec let me take a look
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): Okay thank you
[Mar 29, 2026 02:04 AM UTC] 1david25 (144618229787131904): ase?
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): The first time when I loaded in it dropped me were my base was but my base wasn’t there, then I somehow got stuck in a rock?
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Yes
[Mar 29, 2026 02:05 AM UTC] 1david25 (144618229787131904): yep fixing it now
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Thank you so much
[Mar 29, 2026 02:05 AM UTC] 1david25 (144618229787131904): its rebooting
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Im sorry to keep having these issues
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): sorry about that again I was asleep so and me and baron are the only ones avaliable
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): Not a problem at all
[Mar 29, 2026 02:06 AM UTC] gracieeee8532 (695712631964696586): It’s okay! I know yall are busy!
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): its why we are here
[Mar 29, 2026 02:06 AM UTC] gracieeee8532 (695712631964696586): I appreciate it
[Mar 29, 2026 02:07 AM UTC] gracieeee8532 (695712631964696586): I was in another server last year and the mods wouldn’t help us at all so I ended up leaving that server. This was actually the first cluster I ever played on and I’m really glad to still see it up and running! As soon as I saw I told my friends and they came with me
[Mar 29, 2026 02:09 AM UTC] gracieeee8532 (695712631964696586): Would you let me know when it’s safe for me to join back? Meanwhile I can make a list of what I had on me, I had a lot on me cause I was mining and taming on gen 2
[Mar 29, 2026 02:17 AM UTC] gracieeee8532 (695712631964696586): This is the important stuff I lost, the rest of the little things I can make again
Lost items
- Metal Pick
- Metal Axe
- Rifle
- Crossbow
- Grappling hook attachment for crossbow
- 753 Tranq darts
- 12k Metal
- 1550 black pearls
- 8k stone
- Harpoon gun
- 20 net projectiles
- Soul gun
- Level 254 Female black Raptor
- Level 234 Male Rex
- Level 245 Maewing
- Saddles for the Tames
[Mar 29, 2026 04:36 AM UTC] 1david25 (144618229787131904): All easily replaceable
[Mar 29, 2026 04:36 AM UTC] 1david25 (144618229787131904): I will see if one of our admins can assist in recovery. Sadly we do not have a ton of ase admins anymore as people moved on to asa
[Mar 29, 2026 04:32 PM UTC] gracieeee8532 (695712631964696586): Thank you! I appreciate it! I will be on today, if that’s works for yall
[Mar 29, 2026 04:37 PM UTC] gracieeee8532 (695712631964696586): Also would it be possible for yall to reboot Fjordur? My friend tried to join the server and they got glitched into the ground and somehow ended up in a cave. I think the same thing happened to them that happened to me
[Mar 29, 2026 04:37 PM UTC] 1david25 (144618229787131904): sure
[Mar 29, 2026 04:38 PM UTC] 1david25 (144618229787131904): sent a reboot to it.
[Mar 29, 2026 04:49 PM UTC] gracieeee8532 (695712631964696586): Thank you so much! I will be on today if an admin is available
[Apr 10, 2026 03:46 PM UTC] Tachikoma Bot#3756 (400402676405239818):
This ticket is scheduled to close in **1 minute(s)**.
[Apr 10, 2026 03:48 PM UTC] Tachikoma Bot#3756 (400402676405239818):
Closing ticket now…
Category: Ark Survival Evolved Report
Opened by: gracieeee8532
Claimed by: —
Opened at: 2026-03-23T21:52:48.435249+00:00
Closed at: 2026-04-10T15:48:00.903734+00:00
Discord Channel: https://discord.com/channels/197496530460999680/1485758237469966579
Transcript:[Mar 23, 2026 09:52 PM UTC] Tachikoma Bot#3756 (400402676405239818): Hey <@695712631964696586>! You opened **Ark Survival Evolved Report**.
Please post your details below so staff can help.
**ARK REPORT / SUPPORT REQUEST**
<@695712631964696586> opened a new **Ark Survival Evolved Report** ticket. <@144618229787131904> <@144618229787131904> <@375054317402456075> <@198579781795577856> <@529186184614903810> <@1000436857114468464>
Please copy/paste and fill this out:
**Your name in game:**
**Your steam name:**
**Your discord name:**
**What server was this?:**
**Tribe Name:**
**Location (cords):**
Type `CCC` in your in-game console and paste the output here (it will not return a result, but your location has been copied — paste with CTRL+V).
**Location of your Main Base:**
**Dinos involved:**
**Players involved:**
**Names of any Tribe-mates that you trust to address your issue if you are offline:**
**Your normal hours that you play / are available (include timezone like EST/PST/etc):**
**Details:**
[Mar 23, 2026 09:52 PM UTC] Tachikoma Bot#3756 (400402676405239818): **Ticket Controls:**
[Mar 23, 2026 09:54 PM UTC] gracieeee8532 (695712631964696586): Hi im sorry to make another ticket, but i was wondering if the servers are down? i was able to join for about 2 minutes but then i was kicked out, and now the server list isnt showing up at all for me or my friend? even the server list that shows all the servers on google wont load
[Mar 23, 2026 10:26 PM UTC] 1david25 (144618229787131904): We are working on resolving the ISP issue please be patient.
[Mar 23, 2026 10:28 PM UTC] gracieeee8532 (695712631964696586): No worries! Thank you for the response!
[Mar 23, 2026 10:51 PM UTC] 1david25 (144618229787131904): Can you see them now?
[Mar 23, 2026 11:05 PM UTC] gracieeee8532 (695712631964696586): Let me check!
[Mar 23, 2026 11:07 PM UTC] gracieeee8532 (695712631964696586): No I still don’t see them
[Mar 23, 2026 11:14 PM UTC] 1david25 (144618229787131904): <@695712631964696586> alright, I am narrowing down the issue, I am going to preform some testing and will get things back online asap.
[Mar 23, 2026 11:14 PM UTC] 1david25 (144618229787131904): this has been an ongoing issue for like a week that I am trying to finally kill
[Mar 23, 2026 11:15 PM UTC] gracieeee8532 (695712631964696586): No worries! I’m sure it’s not easy to run a big cluster like this! I hope you’re able to get it figured out, and thank you for keeping me updated! I appreciate it!
[Mar 24, 2026 03:04 AM UTC] 1david25 (144618229787131904): everything should be coming online
[Mar 24, 2026 03:04 AM UTC] 1david25 (144618229787131904): we had degrated performance because of some issues but they will be online
[Mar 24, 2026 04:24 AM UTC] 1david25 (144618229787131904): Let me know if you can get back in ill be around
[Mar 24, 2026 09:54 PM UTC] gracieeee8532 (695712631964696586): Hi! So far I was able to get in! It hasn’t crashed like it did before but I will keep you updated
[Mar 26, 2026 01:41 PM UTC] gracieeee8532 (695712631964696586): Okay update! So far I haven’t had many issues, but every once in a while it will kick me out but I believe that’s just Ark. I’ve had no issues transferring from map to map as well!
[Mar 26, 2026 02:17 PM UTC] 1david25 (144618229787131904): Awesome!
[Mar 26, 2026 02:17 PM UTC] 1david25 (144618229787131904): Glad to have you
[Mar 26, 2026 04:31 PM UTC] gracieeee8532 (695712631964696586): Thank you so much for your help!
[Mar 26, 2026 08:32 PM UTC] gracieeee8532 (695712631964696586): <@144618229787131904> I’m sorry to bother you, I thought the server was fine but the cluster just crashed again and is offline. I thought it was just doing the normal thing where it would kick me out and I could join back but I’m pretty sure the whole cluster just went down
[Mar 26, 2026 08:32 PM UTC] 1david25 (144618229787131904): Our ISP is working on the line.
[Mar 26, 2026 08:33 PM UTC] 1david25 (144618229787131904): We are actively trying to get an issue resolved and our ISP has not been kind to us.
[Mar 26, 2026 08:34 PM UTC] gracieeee8532 (695712631964696586): Okie dokie! No worries! I just wasn’t sure if yall were aware and I wanted to let you know! And I’m sure that’s annoying always having to deal with that. Again I’m sorry to bother you!
[Mar 26, 2026 08:34 PM UTC] 1david25 (144618229787131904): Comcast sucks
[Mar 26, 2026 08:55 PM UTC] gracieeee8532 (695712631964696586): I’ve heard Comcast isn’t great
[Mar 27, 2026 02:19 AM UTC] gracieeee8532 (695712631964696586): Hey, my friends and I were on the cluster and it said that the server was gonna shut down, I was just wondering how long it would be down for?
[Mar 27, 2026 02:19 AM UTC] baronvonscruff (155014049296285696): won't be too much longer
[Mar 27, 2026 02:20 AM UTC] gracieeee8532 (695712631964696586): Thank you so much! Can you please let me know when it’s safe for us to join back? I don’t wanna mess anything up
[Mar 27, 2026 02:20 AM UTC] baronvonscruff (155014049296285696): will do
[Mar 27, 2026 02:25 AM UTC] baronvonscruff (155014049296285696): <@695712631964696586> what server were you all on?
[Mar 27, 2026 02:28 AM UTC] gracieeee8532 (695712631964696586): Fjordur and Gen 2
[Mar 27, 2026 02:28 AM UTC] gracieeee8532 (695712631964696586): Two of us on Gen 2 and two on Fjordur
[Mar 27, 2026 02:28 AM UTC] baronvonscruff (155014049296285696): ok i'll make sure to boot those first
[Mar 27, 2026 02:29 AM UTC] gracieeee8532 (695712631964696586): Thank you so much!
[Mar 27, 2026 02:38 AM UTC] baronvonscruff (155014049296285696): booting the servers now, give them about 10-15 mins to fully boot
[Mar 27, 2026 02:39 AM UTC] gracieeee8532 (695712631964696586): Okie dokie!
[Mar 27, 2026 03:59 AM UTC] 1david25 (144618229787131904): We have scheduled maintenance on Saturday to help remove this issue. Its bandaided right now.
[Mar 28, 2026 06:11 PM UTC] gracieeee8532 (695712631964696586): Have yall already done your maintenance? I was gonna play some but If yall are doing maintenance soon then I won’t get on
[Mar 28, 2026 10:23 PM UTC] gracieeee8532 (695712631964696586): Hi I was wondering if I could get some help? I’m not sure what happened but I transferred over from Gen 2 and I don’t have my stuff and I spawned stuck on a rock?? All of my inventory is gone as well as my tames, and I’m stuck somewhere near my base
[Mar 28, 2026 10:26 PM UTC] gracieeee8532 (695712631964696586): I think I just haven’t fully loaded in yet? I tried restarting my game but it didn’t fix it. The only thing I have in my inventory is food, and I can’t even eat that, I can click the button but I won’t actually eat?
[Mar 28, 2026 10:26 PM UTC] gracieeee8532 (695712631964696586): But all of my stuff is gone?
[Mar 28, 2026 10:32 PM UTC] gracieeee8532 (695712631964696586): I’m on Fjordur, near the green obelisk around 15-75, but I’m stuck in a rock
[Mar 28, 2026 10:33 PM UTC] baronvonscruff (155014049296285696): type /download in the chat window
[Mar 28, 2026 10:34 PM UTC] gracieeee8532 (695712631964696586): That’s not working
[Mar 28, 2026 10:35 PM UTC] gracieeee8532 (695712631964696586): Even my stamina stat is frozen, it’s not going up
[Mar 28, 2026 10:36 PM UTC] gracieeee8532 (695712631964696586): I think the map is frozen or something
[Mar 28, 2026 10:36 PM UTC] baronvonscruff (155014049296285696): yeah i think something is going on with the server bc i can barely do anything on it myself
[Mar 28, 2026 10:36 PM UTC] gracieeee8532 (695712631964696586): Cause I can’t eat, I can’t download, my stats aren’t moving at all, all my stuff is gone, I’m stuck in a rock idk what’s going on
[Mar 28, 2026 10:37 PM UTC] gracieeee8532 (695712631964696586): I can look around but I can’t move
[Mar 28, 2026 10:37 PM UTC] gracieeee8532 (695712631964696586): I had a ton of metal on me that I was bringing back so that could be why I can’t move but nothing is in my inventory, everything is gone
[Mar 28, 2026 10:38 PM UTC] gracieeee8532 (695712631964696586): Like my stamina isn’t going back up, it’s stuck like this
[Mar 28, 2026 10:38 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7042.jpg — https://cdn.discordapp.com/attachme...c731907de868c2c0cb57db7549d122721ad55d354775&
[Mar 28, 2026 10:39 PM UTC] gracieeee8532 (695712631964696586): The live chat works tho??
[Mar 28, 2026 10:42 PM UTC] baronvonscruff (155014049296285696): yeah its weird like that lol, but i'm waiting on a response from david to check for any issues he may be working on
[Mar 28, 2026 10:45 PM UTC] gracieeee8532 (695712631964696586): Okie dokie thank you
[Mar 28, 2026 10:50 PM UTC] gracieeee8532 (695712631964696586): Okay something attacked me and knocked me out of the rock and then the server crashed
[Mar 28, 2026 10:51 PM UTC] baronvonscruff (155014049296285696): lol ok
[Mar 28, 2026 10:51 PM UTC] gracieeee8532 (695712631964696586): I’m gonna load in and see if I can download my stuff
[Mar 28, 2026 10:52 PM UTC] baronvonscruff (155014049296285696): ok let me know
[Mar 28, 2026 10:52 PM UTC] gracieeee8532 (695712631964696586): Will do!
[Mar 28, 2026 11:01 PM UTC] gracieeee8532 (695712631964696586): I still can’t download my stuff
[Mar 28, 2026 11:01 PM UTC] gracieeee8532 (695712631964696586): You said /download in the global channel right?
[Mar 28, 2026 11:04 PM UTC] baronvonscruff (155014049296285696): yeah
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): I might try to transfer back to gen 2 and see if maybe my stuff will come back
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): Cause the /download isn’t working
[Mar 28, 2026 11:04 PM UTC] gracieeee8532 (695712631964696586): I just want my tames back
[Mar 28, 2026 11:04 PM UTC] baronvonscruff (155014049296285696): if going back to gen2 doesn't work then we'll have to get one of the admins to login and recover your stuff
[Mar 28, 2026 11:17 PM UTC] gracieeee8532 (695712631964696586): Sorry I crashed trying to to get into gen 2, I’m reloading the mods
[Mar 28, 2026 11:32 PM UTC] gracieeee8532 (695712631964696586): It’s kicked me out 3 times while trying to transfer to Gen 2
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): It either says this or something about an overload buffer
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7043.jpg — https://cdn.discordapp.com/attachme...fa3d7fdeaa1c44ae8ca8f4568c9f557d47e8171a58a1&
[Mar 28, 2026 11:33 PM UTC] gracieeee8532 (695712631964696586): I’m gonna try one more time
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): Yeah it’s not letting me back in at all
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): It had me respawn but I was at the terminal??
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7044.jpg — https://cdn.discordapp.com/attachme...6e2e9dce555de07c4d06b8a9e79ce9d431bdb162ffab&
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): Then I got the white screen of death
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7045.jpg — https://cdn.discordapp.com/attachme...1e3ead4a335103949ecbb952a5d1b32ae3d75aad35a2&
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): and then it said this
[Mar 28, 2026 11:42 PM UTC] gracieeee8532 (695712631964696586): (attachment) IMG_7046.jpg — https://cdn.discordapp.com/attachme...622e6ee5cab0da1b7a7270c577d581dab58c9798ed7b&
[Mar 28, 2026 11:43 PM UTC] gracieeee8532 (695712631964696586): This server hates me
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): Hey
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): I was asleep
[Mar 29, 2026 01:41 AM UTC] 1david25 (144618229787131904): Is this still an issue?
[Mar 29, 2026 01:44 AM UTC] gracieeee8532 (695712631964696586): I can check, just give be a few minutes!
[Mar 29, 2026 02:02 AM UTC] gracieeee8532 (695712631964696586): I was able to get back into Fjordur but my stuff is still missing, trying to see if I can get into Gen 2 and maybe my stuff will reload
[Mar 29, 2026 02:02 AM UTC] 1david25 (144618229787131904): we can replace your stuff
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): Yeah it kicked me out as soon as I tried to go to gen 2
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): It said I lost connection to host
[Mar 29, 2026 02:03 AM UTC] 1david25 (144618229787131904): one sec let me take a look
[Mar 29, 2026 02:03 AM UTC] gracieeee8532 (695712631964696586): Okay thank you
[Mar 29, 2026 02:04 AM UTC] 1david25 (144618229787131904): ase?
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): The first time when I loaded in it dropped me were my base was but my base wasn’t there, then I somehow got stuck in a rock?
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Yes
[Mar 29, 2026 02:05 AM UTC] 1david25 (144618229787131904): yep fixing it now
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Thank you so much
[Mar 29, 2026 02:05 AM UTC] 1david25 (144618229787131904): its rebooting
[Mar 29, 2026 02:05 AM UTC] gracieeee8532 (695712631964696586): Im sorry to keep having these issues
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): sorry about that again I was asleep so and me and baron are the only ones avaliable
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): Not a problem at all
[Mar 29, 2026 02:06 AM UTC] gracieeee8532 (695712631964696586): It’s okay! I know yall are busy!
[Mar 29, 2026 02:06 AM UTC] 1david25 (144618229787131904): its why we are here
[Mar 29, 2026 02:06 AM UTC] gracieeee8532 (695712631964696586): I appreciate it
[Mar 29, 2026 02:07 AM UTC] gracieeee8532 (695712631964696586): I was in another server last year and the mods wouldn’t help us at all so I ended up leaving that server. This was actually the first cluster I ever played on and I’m really glad to still see it up and running! As soon as I saw I told my friends and they came with me
[Mar 29, 2026 02:09 AM UTC] gracieeee8532 (695712631964696586): Would you let me know when it’s safe for me to join back? Meanwhile I can make a list of what I had on me, I had a lot on me cause I was mining and taming on gen 2
[Mar 29, 2026 02:17 AM UTC] gracieeee8532 (695712631964696586): This is the important stuff I lost, the rest of the little things I can make again
Lost items
- Metal Pick
- Metal Axe
- Rifle
- Crossbow
- Grappling hook attachment for crossbow
- 753 Tranq darts
- 12k Metal
- 1550 black pearls
- 8k stone
- Harpoon gun
- 20 net projectiles
- Soul gun
- Level 254 Female black Raptor
- Level 234 Male Rex
- Level 245 Maewing
- Saddles for the Tames
[Mar 29, 2026 04:36 AM UTC] 1david25 (144618229787131904): All easily replaceable
[Mar 29, 2026 04:36 AM UTC] 1david25 (144618229787131904): I will see if one of our admins can assist in recovery. Sadly we do not have a ton of ase admins anymore as people moved on to asa
[Mar 29, 2026 04:32 PM UTC] gracieeee8532 (695712631964696586): Thank you! I appreciate it! I will be on today, if that’s works for yall
[Mar 29, 2026 04:37 PM UTC] gracieeee8532 (695712631964696586): Also would it be possible for yall to reboot Fjordur? My friend tried to join the server and they got glitched into the ground and somehow ended up in a cave. I think the same thing happened to them that happened to me
[Mar 29, 2026 04:37 PM UTC] 1david25 (144618229787131904): sure
[Mar 29, 2026 04:38 PM UTC] 1david25 (144618229787131904): sent a reboot to it.
[Mar 29, 2026 04:49 PM UTC] gracieeee8532 (695712631964696586): Thank you so much! I will be on today if an admin is available
[Apr 10, 2026 03:46 PM UTC] Tachikoma Bot#3756 (400402676405239818):
This ticket is scheduled to close in **1 minute(s)**.[Apr 10, 2026 03:48 PM UTC] Tachikoma Bot#3756 (400402676405239818):
Closing ticket now…