[Resolved] timsdad79's Report

[timsdad79]

Username: timsdad79

Your name in game: Butta

Your steam name: Callmebutta

Your discord name: Callmebutta

What are server was this? Fjordur

Tribe Name: NA

Location (cords): NA

Location of your Main Base:

Dinos involved: NA

Players involved: Butta

Names of any Tribe-mates that you trust to address your issue if you are offline:

Soul Terminal: No

Your normal hours that you play or will be available (with timezone please ie: EST/PST/Ect): EST

Details: Points are not working to buy stuff out shop. Nor can you buy stuff out the shop

Picture/File upload. (Not Required) (DID NOT ANSWER QUESTION)

 

[Jerico]

We are aware that the shop is not there. The admin team is in the process updating it's contents. You should be receiving points for each full hour you are online, from joining the map to the one hour mark when you receive points. You have played for at least a full hour in one session so far?

 

[timsdad79]

We are aware that the shop is not there. The admin team is in the process updating it's contents. You should be receiving points for each full hour you are online, from joining the map to the one hour mark when you receive points. You have played for at least a full hour in one session so far?

Oh okay. I was unaware and my apologies. As far as the points, yes. I have played 13-14 hours total and played yesterday for about 6-7 hours straight and im stuck at 91 points since I logged on server

 

[Drake]

We will investigate the issue. Its not normal that you are not receiving points.


Will update further.

 

[timsdad79]

Do we have an update yet?

 

[Jerico]

We've escalated this one to David and he said he was going to look into it, regarding why your points aren't still increasing hourly. We're still waiting on a reply from him after that.

With regard to the shop, it should appear when you press the F5 key. I checked that myself just last night.

 

[timsdad79]

We've escalated this one to David and he said he was going to look into it, regarding why your points aren't still increasing hourly. We're still waiting on a reply from him after that.

With regard to the shop, it should appear when you press the F5 key. I checked that myself just last night.

Okay thank you. I was referring to the points issue. I understand that the shop is down. Just would like to have some points for when shop comes up and i'm sure others would feel the same

 

[David]

Resolved issue closing ticket.